Last Updated: September 26, 2026
At baderiebarneveld, we want you to be satisfied with your purchase of bathroom accessories. If you are not satisfied with your order, you may request a return in accordance with the terms of this Return Policy.
1. 30-Day Return Window
We offer a 30-day return window.
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item should generally be:
- Unused and in its original condition
- Returned with its original packaging where reasonably possible
- Complete with all accessories, parts, and included items
- In a condition suitable for resale
Certain items may not be eligible for return where applicable law permits an exclusion, including items that have been used, damaged after delivery, or altered by the customer.
2. Free Returns
We offer free returns for eligible orders within the Netherlands.
Please contact our customer support team before sending an item back. We will provide the appropriate return instructions.
Customers should not send a return to an address other than the one provided by our support team.
3. How to Request a Return
To request a return:
- Contact us using our support email or live chat.
- Provide your order number and the reason for the return.
- Provide any information or photographs reasonably required to assess the return.
- Follow the return instructions provided by our support team.
- Send the eligible item according to the provided instructions.
We may request additional information where necessary to process your return.
4. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible after delivery.
Please provide your order number and, where appropriate, clear photographs showing the issue and the condition of the packaging.
We will review the issue and provide appropriate instructions for a replacement, refund, or other available resolution.
5. Items That May Not Qualify for Return
A return may be refused or a refund may be reduced where an item has been:
- Used beyond what is reasonably necessary to inspect it
- Damaged after delivery due to customer handling
- Modified or altered
- Returned incomplete
- Returned without necessary accessories or components
- Damaged because of improper installation, misuse, or neglect
This does not limit any mandatory consumer rights that apply under applicable law.
6. Return Inspection
Once we receive the returned item, it may be inspected to confirm that it meets the applicable return conditions.
If the return is approved, we will process the applicable refund.
7. Refunds
Approved refunds will generally be issued to the original payment method used for the purchase.
Our standard refund processing time is 4–6 business days after the refund has been approved and processed.
The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.
8. Return Shipping
Eligible returns are provided free of charge in accordance with our return instructions.
If a customer sends an item back without first contacting us or using the provided return instructions, we may not be able to reimburse unauthorized return shipping costs.
9. Exchanges
If you would like to exchange an item, please contact our support team.
Depending on product availability and the circumstances of the request, we may offer an exchange or process a return and refund.
10. Consumer Rights
This Return Policy does not remove or restrict any mandatory rights you may have under applicable consumer protection laws.
Where applicable law provides rights that are more favorable than the terms stated in this policy, those legal rights will apply.
11. Contact Us
For return requests, damaged or incorrect items, or questions about this Return Policy, please contact our support team.
Business Information
Business Name: baderiebarneveld
Legal Business Name: Baderie Barneveld B.V.
VAT Number: NL856214279B01
Contact Number: +31 342 425 722
Business Address: Doctor Willem Dreeslaan 2, 3771 RW Barneveld, Netherlands
Support Email: Info@baderiebarneveld.store
Live Chat Support: 24/7
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM
Time Zone: Central European Summer Time (CEST)