Last Updated: September 26, 2026
At baderiebarneveld, we aim to process approved refunds fairly and efficiently. This Refund Policy explains when refunds may be issued, how they are processed, and when you can expect the funds to reach your account.
1. Refund Eligibility
Customers may request a refund in accordance with our 30-day return policy.
To qualify for a refund, the returned item should generally:
- Be returned within 30 days of delivery
- Be unused and in its original condition
- Include the original packaging where reasonably possible
- Include all accessories, parts, and items supplied with the order
- Not have been damaged through misuse, improper installation, or customer handling
This does not affect any mandatory consumer rights available under applicable law.
2. Refunds for Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible.
Please provide your order number and, where appropriate, photographs or other information showing the issue.
After reviewing the situation, we may provide a replacement, refund, or another appropriate resolution.
3. Return and Refund Process
To request a refund:
- Contact our support team through email or live chat.
- Provide your order number and the reason for your request.
- Follow the return instructions provided by our support team.
- Return the eligible item within the applicable return period.
- Once the returned item is received and inspected, we will determine whether the refund is approved.
- If approved, the refund will be issued to the original payment method.
4. Refund Processing Time
Once a refund has been approved and processed, our standard refund processing time is 4–6 business days.
After we process the refund, the time required for the funds to appear in your account may depend on your bank, card issuer, or payment provider.
5. Original Payment Method
Refunds are generally issued to the same payment method used for the original purchase.
We do not normally issue refunds to a different payment method unless required or permitted by applicable law.
6. Payment Processing Fees
Where a refund is approved, the applicable refund will be processed in accordance with the order and applicable law.
Any fees charged by a customer's bank, card issuer, or payment provider outside our control are not the responsibility of baderiebarneveld.
7. Partial Refunds
In certain circumstances, a partial refund may be appropriate, including where an item has been used, damaged, or returned incomplete.
Any reduction will be assessed based on the condition of the returned item and applicable consumer protection requirements.
8. Non-Refundable Situations
A refund may not be approved where an item is returned outside the applicable return period or has been damaged due to misuse, improper installation, alteration, neglect, or other customer-caused damage, subject to applicable legal rights.
9. Canceled Orders
If you request cancellation before an order has been processed or shipped and the cancellation can be accommodated, any applicable payment refund will generally be issued to the original payment method.
If the order has already been shipped, the return process may apply instead.
10. Free Returns
We offer free returns for eligible orders in the Netherlands.
Please contact our support team before returning an item so that we can provide the correct return instructions.
11. Consumer Rights
Nothing in this Refund Policy is intended to limit or exclude any mandatory consumer rights under applicable law.
If applicable law provides a right to a refund or other remedy that differs from this policy, the applicable legal requirements will prevail.
12. Contact Us
If you have questions about refunds, return approvals, or the status of a refund, please contact our support team using the information below.
Business Information
Business Name: baderiebarneveld
Legal Business Name: Baderie Barneveld B.V.
VAT Number: NL856214279B01
Contact Number: +31 342 425 722
Business Address: Doctor Willem Dreeslaan 2, 3771 RW Barneveld, Netherlands
Support Email: Info@baderiebarneveld.store
Live Chat Support: 24/7
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM
Time Zone: Central European Summer Time (CEST)